The bank would like to clarify a few points concerning the article “Thousands stolen from local bank customers,” posted on Jan. 18.
As soon as the bank was notified by their customers of unauthorized transactions, the bank immediately took steps rectifying the situation once the fraudulent activity was detected.
The bank staff inspects their ATMs for skimming devices frequently. Video of the ATM activity was reviewed by bank staff and confirmed that the skimming device was installed and removed at various times on two separate days during the period of Dec. 22 and Dec. 29. The bank always makes the video file available to the local authorities to use in their investigation.
Once the fraudulent activity was detected, the bank immediately contacted all bank customers who used the ATM and promptly closed and re-issued their cards. Also, the bank contacted its processor and notified them so that any non-customers might be alerted.
ATM usage during this time was minimal.
To also protect our customers, all ANB Bank’s cardholders are covered with a level of identity theft protection by the bank’s ID Safe Shield product.
In addition, the consumer protection act, Regulation E, protects all cardholders against unauthorized transactions. If a cardholder has a charge on their card that they did not authorize, they are urged to contact their financial institution or card issuer immediately. Under this regulation, any unauthorized transactions that are reported by the cardholder to their card issuer will result in full credit back to the cardholder on all disputed transactions. The cardholder has zero liability and the burden is placed on the card issuer.
John C. Ward
Community Bank President
Aspen Banking Center